Business Process Management

Business Process Management

Business process management (BPM), scope is broad and should not be confused with task and project management. Task management focuses on individual tasks whereas BPM observes the whole end-to-end process. Project management refers to a one-time scope of work while BPM focuses specifically on processes that are repeatable. BPM typically entails discover, model, analyze, measure, improve and optimize business strategy and processes.

Methodologies like Six Sigma and Lean are examples of BPM. By continuously reengineering processes, organizations can streamline workflows, leading to increased efficiencies and cost savings. By incorporating advanced analytics, activity monitoring, and decision management capabilities, BPM suites coordinate people, systems, information, and materials to achieve business outcomes, thus accelerating digital transformation strategies.

BPM types

There are three main types of business process management:

  • Amalgamation Focuses on processes with minimal human involvement, relying on APIs and mechanisms to integrate data across systems, such as HRM or CRM.
  • Manual Centers around human involvement, typically where approvals are required. Intuitive user interfaces with drag-and-drop features allow teams to assign tasks to different roles, making accountability easier.
  • The Vault Focuses on specific documents, such as contracts, which need to go through various forms and rounds of approval to develop agreements between clients and vendors.

Amalgamation

Focuses on processes with minimal human involvement, relying on APIs and mechanisms to integrate data across systems, such as HRM or CRM.

Manual

Centers around human involvement, typically where approvals are required. Intuitive user interfaces with drag-and-drop features allow teams to assign tasks to different roles, making accountability easier.

The Vault

Focuses on specific documents, such as contracts, which need to go through various forms and rounds of approval to develop agreements between clients and vendors.

Business process management lifecycle

All successful implementations of BPM starts by drawing out the various stages. This provides much needed clarity and equally important makes each stage prominent. The BPM lifecyle includes four lifecycle steps:

01

Process Design

Outline milestones within the process, identify individual tasks and task owners, and define steps clearly to pinpoint areas for optimization and metrics for improvement.

02

Model

Create a visual representation of the process model, including timelines, task descriptions, and data flow. Business process management software is helpful during this stage.

03

Execute

Conduct a proof of concept, testing the new BPM system with a limited group. Incorporate feedback before rolling out the process to a broader audience.

04

Monitor and Optimize

Measure improvements in efficiency and identify additional bottlenecks and make adjustments to enhance the results.
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